FAQ

FAQ

Q1: How can I order your products?

A1: Contact our sales directly via phone or email at below Contact Information.

Q2: Do you provide samples?

A: Yes, we accept sample order.

Q3: How long can I expect to get the sample?

A: It will be ready for delivery in 3 – 15 days, depends on the feature of your sample. The samples will be sent to you by express.

Q4: What about the lead time for mass production?

A: Frankly speaking, it depends on the order quantity and the season you place the order.
Generally, we suggest that you start inquiry 60 days before the date you would like to get the products to your country.

Q5: Do you accept LOGO printing on the product?

A: Yes, we accept printing. Please send your LOGO to sales people.

Q6: Do you do our designs and our appointed function ?

A: Yes, this is our biggest advantage. We have experienced and professional structure and electronics engineers working on your ODM project. Please just tell us your ideas and we will help  to carry out your ideas into a perfect item. You can pay for the molding fee and hold the mold by yourself or we can cooperate on the molding.

Q7: What warranty can I get?

A: Warranty 1 year

Q8: How do I get replacement part if the product has quality problems ?

A: Please describe the problem with pictures to us, if cannot be fixed upon our guidelines, we will send new replacement. All charges cover to us.If you are not urgent, new replacements will be sent with your next shipment.

Contact us:

E-mail: info@glowfurniturefactory.com
Telephone:+86 752 2277 856 Ext.808
Mobile Phone:+86 189 2360 6158
Skype: Jishun – lisa
We chat/What’s App/Viber/Tango ID: +86 18923606158
Fax:+86 752 2277 956
Address:NO.2 FLOOR 9,BAFANGXINYUE PLAZA,NO.110 JIANGBEI OF HUIZHOU ROAD
Zip:516001
Country/Region:China (Mainland)
Province/State: GuangdongGuangdong
City:Huizhou